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P88 Help Center – Always here for you, whatever your question

Whether it's accounts, payments, bonuses, or gaming — get fast answers at the p88 Help Center. Our Bengali support team is available 24/7, every day of the week.

What would you like to know?

Popular: bKash Deposit Withdrawal Welcome Bonus Change password KYC Verification

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Select any category below

Account management
Guides on registration, profile editing, password changes, and KYC verification
Deposits & Withdrawals
A complete guide to deposits and withdrawals via bKash, Nagad, Rocket & bank transfer
Bonuses & Offers
Terms and conditions for using the welcome bonus, cashback, free bets, and free spins
Gaming
How to play games, understand the rules, and troubleshoot technical issues
Security & privacy
Account security, two-factor authentication & personal data protection
VIP & Loyalty
Learn about earning loyalty points, moving up VIP tiers, and accessing exclusive benefits
Mobile app
Downloading, installing, and troubleshooting the Android and iOS apps
Responsible Gaming
Learn about safe gaming tips, deposit limits, and self-exclusion
p88

Account opening & management

Opening an account at p88 is simple and completely free. There are no complicated forms to fill out — all you need is an active mobile number. Once registration is complete, you'll have instant access to all games and features.

1
Go to the registration page
Click the "Register" button at the top right of the p88 website. You can also register the same way through the mobile app.
2
Enter your mobile number and details
Enter your active Bangladeshi mobile number, choose a strong password, and select your preferred currency (BDT).
3
Verify OTP
Enter the OTP code sent to your mobile. If you didn't receive the code, use the 'Resend' option.
4
Complete your profile
For faster withdrawals, make sure your full name and date of birth are added to your profile. This information will also be required when completing KYC verification.

Payment guide

Complete guide to deposits and withdrawals

How to Deposit

Making a deposit at p88 is quick and straightforward. Log in to your account and click the "Deposit" button. Select your preferred payment method, enter the amount, and you're done. For bKash and Nagad, funds are typically credited to your balance within 30 seconds to 2 minutes.

Important information
Always use your own mobile banking account when making a deposit. Payments sent from someone else's number may cause verification issues.
Payment Methods Minimum deposit Processing time
BKash ৳200 Instant
Nagad ৳200 Instant
Rocket ৳300 1–5 minutes
Bank Transfer ৳1,000 15–30 minutes
bKash
Nagad
Rocket
Bank

How to Withdraw

Withdrawing your winnings at p88 is quick and straightforward. Go to the "Withdrawal" option, choose your amount and preferred payment method, and submit your request. Most requests are processed within 5 to 15 minutes. Accounts with completed KYC verification are processed even faster.

Withdrawal conditions
You must meet the specified wagering requirements before withdrawing from a bonus. Conditions vary by bonus — check the offers page for full details.
Payment Methods Minimum Withdrawal Processing time
BKash ৳500 5–15 minutes
Nagad ৳500 5–15 minutes
Rocket ৳500 10–20 minutes
Bank Transfer ৳2,000 1–3 hours
p88

Bonus & promotions support

P88's bonus system is designed specifically for Bangladeshi players. To claim your welcome bonus, simply make your first deposit after registering. Bonus funds cannot be withdrawn directly — you must first place a certain amount in bets, known as the 'wagering requirement'.

Cashback bonuses are credited to your account automatically every Monday. Free bets and free spins typically expire within 24 hours, so make sure to use them before they run out.

  • Welcome Bonus: 100% on your first deposit (up to ৳10,000)
  • Weekly cashback: 5–25% (based on VIP tier)
  • Referral bonus: ৳200 per friend
  • Birthday bonus: a special gift for VIP members
p88

Account Security & KYC Verification

P88 takes the security of your account extremely seriously. Our platform uses 256-bit SSL encryption to keep all your personal information and transactions completely safe.

KYC (Know Your Customer) verification is an internationally recognised standard used to prevent fraud and money laundering. Completing KYC at p88 increases your withdrawal limit and speeds up the process.

Account security tips
  • Use a strong password
  • Keep two-factor authentication enabled
  • Never share your password with anyone
  • Avoid logging in on public WiFi
Documents Required for KYC
  • National ID Card (NID)
  • Passport (optional)
  • Recent Selfie Photo
  • Proof of Payment Method

Frequently Asked Questions

Answers to the most frequently asked questions

Opening a new account at p88 only requires an active Bangladeshi mobile number, a password, and your date of birth. No national ID or bank documents are needed at registration. However, you may need to submit a photo of your NID or passport later if you want to increase your withdrawal limit or complete KYC verification. The whole process takes no more than a couple of minutes.

p88 does not charge any processing fees for withdrawals for standard members. However, your mobile banking operator (bKash, Nagad, Rocket) may apply a small fee according to their own terms — this is outside p88's control. For withdrawal limits, standard members can withdraw up to ৳50,000 per day. VIP members have significantly higher limits, and Diamond-tier members have no daily withdrawal cap.
p88

Technical issues & game support

Sometimes a game may fail to load or cut out mid-session due to internet or device issues. There's no need to worry — all p88 games are saved server-side, so no progress or wagered funds will be lost.

If your connection drops during a game and your bet result isn't reflected correctly, let us know via live chat. We'll review your game history and resolve the issue promptly.

Quick fixes for common issues
Clear your browser cache
Update the app
Try a different browser
Switch WiFi/Data

Contact us

We're always here for you, whatever the issue

Live Chat Support
Our Bangla-speaking support agents are available 24/7 via live chat. Average response time is just 2 minutes.
Always online
Email Support
For complex issues or when you need to attach documents, reach out by email. We typically respond with a detailed reply within 1–4 hours.
support@p88.cash
Help Articles
Browse our in-depth help articles and resolve issues on your own. You'll find hundreds of Bengali guides and video tutorials.
200+ articles
Responsible Gaming – your well-being is our priority
p88 believes gaming should be a form of entertainment, not a source of financial stress. If you feel that gaming is affecting your personal or family life, please reach out to our Responsible Gaming Visit the page to set up self-exclusion or deposit limits.
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